In Case of Emergency
in an emergency
Emergency Contractor Details
In the event you require emergency repairs and/or maintenance and you are unable to contact us within an appropriate time frame, please refer to these preferred contractors.
Please identify yourself as an Elevate Property tenant and advise them that the invoice is to be forwarded to us for payment.
Please do advise us of any emergency maintenance you have organised as soon as practicable. If requested by the contractor, please provide them with our contact details too.
what to do
emergency proceedure
need to know
What doesn’t classify as an emergency
The following situations are NOT classified as Emergency Repairs and MUST be reported to Elevate Property Management within three business days of occurring.
- Blocked toilet when a second unblocked toilet is on the premises
- Stove / Oven not working
- General repairs and maintenance
- Blocked pipes, shower, kitchen and laundry
- Hot water temperature fluctuating hot to cold
- Reticulation maintenance
- Leaking taps
- Pest Control
Generally pest infestation control such as ants, mice, rats cockroaches, flies, silverfish, earwigs is the responsibility of the tenants and the owner is not obliged to pay for treatment. The owner has to ensure the property is in good and clean condition free of pest infestation at commencement of the tenancy agreement. It is the tenant’s responsibility to maintain the good and clean condition.
It is recommended that the tenant purchase treatments such a baits from the local supermarket or hardware and place strategically around the property to prevent infestation.
PLEASE NOTE if the Tenant proceeds with a repair that is NOT classified as an emergency the Owner is NOT obliged to pay for any expenses the Tenant has incurred.
tips & advice
for general maintenance
Before contacting our office to request maintenance repairs first establish if it is something you can remedy – if non-dangerous!
This is not an exhaustive list but simply a guide to common faults.
Please help us to help you – attempt to determine what the source of the problem is, safely!
